Frequently Asked

Questions

How does your luggage storage service work?

Our service is designed to be convenient, secure, and flexible. Simply book online or through our app, meet us at your preferred location for drop-off, and enjoy your day luggage-free. When you’re ready, pick up your belongings and continue your adventure.

Where is your storage location?

We offer multiple convenient pickup and drop-off points throughout Nashville. Our main storage facility, located just two blocks from Broadway, features secure, restricted-access storage to ensure your belongings are protected.

How secure is my luggage?

We prioritize security with 24/7 surveillance, secure locks, and unique tagging for each item. Our trained staff ensures your belongings are handled with the utmost care, so you can explore Nashville worry-free.

What are your operating hours?

Our standard operating hours are 6 AM to 6 PM, but we strive to accommodate your travel needs with flexible arrangements. Please check our website for updated hours and availability before booking.

Can I store any type of luggage?

Our pricing is based on luggage size and storage duration. Visit our website or app during booking for detailed pricing information, including discounts for extended stays.

How much does it cost to store my luggage?

Our pricing is based on luggage size and storage duration. Visit our website or app during booking for detailed pricing information, including discounts for extended stays.

Can I make changes to my booking?

Yes, you can modify or cancel your booking up to one hour before your scheduled pickup/drop-off time. If you need to extend your reservation, a $5 fee applies. Please review our booking policies for complete details on changes or cancellations.

⁠What if I’m running late to pick up my luggage?

If you’re running late, please contact our customer support team at 615-239-5877 to arrange extended storage. Additional storage fees are $5 for 1–2 hours or $10 for overnight storage past 6 PM.

Do you offer insurance for stored luggage?
Yes! We prioritize your peace of mind with comprehensive insurance coverage. Here’s how it works:
 
  • Our small business insurance covers the storage units where your belongings are kept.
  • Your items are also protected during transportation in our drivers’ vehicles.
From the moment your bags are entrusted to us, they are covered, giving you confidence and peace of mind.
How can I contact customer support?

Our friendly team is available from 6 AM to 6 PM and ready to assist with your needs. You can reach us via email at info@storeandsnore.com or by phone at 615-239-5877